Yesterday, I had to make a trip to Dillard's to see if they would reissue me a gift card because the one I gave to someone at Christmas was stolen.
So I walk up to the register from which I bought the card back in December (yes, I remembered exactly which one... not sure why, but I did). The nice lady working that register told me that I needed to go to Customer Service on the second floor. No problem... the escalator was near by, so I made my way to the second floor.
As I reached the end of my escalator ride, I see a sign looming in the distance... "Customer Service." Well that was easy, I thought to myself. So I walk straight to this easy-to-find customer service counter. I wait there for what seems like a long time, but it was probably less than a minute.
Finally, another nice lady arrives and asks me if she can help me. I tell her my story... to which she responds (I am not making this up): "Oh.. you need actual customer service."
She then gives me directions: "Go through the furniture section and make a right... you will need to go to where it says Gift Wrap."
I am so glad that life is getting simpler and easier to understand...